Frequently Asked Questions
Here are some of the answers to questions you may have when hiring equipment. Can’t find the answer you are looking for? Just call or email us with your question.
Does the price on the website include delivery and set-up?
No. The price shown is a ‘dry-hire’ price and does not include transport or set-up.
What is a ‘dry-hire’?
A Dry-Hire is one where we are only supplying equipment and you, the hirer, are responsible for the set-up and operation of the equipment. In such hires we assume that you have the required knowledge to set-up and operate the equipment. If you are not sure then we would advise you to book one of our technicians to take care of this aspect. Well, you wouldn’t hire a car if you didn’t know how to drive…
Can you deliver?
Yes, we can. This is chargeable and dependent on location. Please let us know exactly where the goods are going and we can quote the cost for this. Out-of-hours deliveries and collections can also be arranged.
Can you set up the equipment for me?
Yes, we can supply knowledgeable and helpful technicians and crew to set up and, if required, operate the equipment for your event. Technicians are charged by the hour or by the day. Please contact us for a quote for this service.
Do you provide insurance?
No, we don’t. The hirer is responsible for the equipment once it leaves our premises and is responsible for any damage or loss. We strongly advise hirers to take out adequate insurance cover for their hire and can recommend some specialist brokers who deal with this kind of insurance.
I’m unsure if I have enough knowledge to set up the equipment. How can I check?
The equipment we supply is professional equipment and it would normally take a experienced technician to set-up, operate and troubleshoot any problems. If you’re at all unsure then you may want to consider booking one of our own technicians to ensure that nothing goes wrong.
What do I need to bring if I am picking up the equipment myself?
We will need to see two pieces of identification. The first must be photographic – Driver’s License or Passport. The second is a proof-of-address. This should be a recognisable official document that shows your current address and is dated within the past three months. Suitable documents include gas/electricity/telephone/council tax bills and bank statements. We do not accept work ID’s and Student ID’s.
Should you have any questions regarding suitable ID then please contact us in advance.
What happens if a piece of equipment breaks down?
Don’t worry, we’ve got it covered. All of our hirers have access to our 24-hour emergency call-out service. Just call the main office number and listen to the answering machine message which will give you the on-call mobile number. Call this number to contact the technician who is on-call. Please note that this service is designed to cover equipment failure and is not designed as an advice service.
If I use the Emergency Call-Out service, how quickly can you get to me?
That depends and we cannot guarantee a response time. It will often depend on where you are, where the on-call technician is and if they have to pick up some equipment before they come out to you. We appreciate that a lot of events are time critical and a last-minute failure can be difficult to rectify in time. In such situations we would either advise hiring additional redundant equipment or speak to us about standby crew cover.
I want to cancel my booking. Is this going to cost me anything?
If you give us at least two weeks notice then generally no. If it is less than two weeks then cancellation charges apply on a sliding scale. Please see our Conditions of Hire for full information. Large projects or hires may have different terms applied.
We are a charity. Can we get discount?
If this is your first hire from us then no. However, regular charity customers may be entitled to discounts and even free hires! Please contact us and request a copy of our Charities Policy.